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E.J. Payne Group

FAQs

Have a question? Check our FAQs

FAQs

How much are the running costs?

This is a difficult question to answer, on average most spas can range from £1-£2 a day depending on usage. However, there are many things to factor in that can increase/decrease the cost, such as; the temperate you run the water at; the temperature outside; how often you use the spa. We have 3 different ranges to choose from which have different running bands. HTS spas = Good, Fiji Range = Better, Arctic Spas = BEST

How much space do I need for my hot tub?

In a perfect world, the dimension of the spa plus 40cm. It is very useful to be able to access all sides of the spa for servicing. However, if you have a tight space that you want to put it in, give us a call and we can discuss this further

What happens if there is no/limited access?

Most of our spas require 1m access, if there is no alternative route into your garden and your access is smaller than this then you may need to have a crane. Please enquire for more information on this.

What requirements do I need at the site?

Before your hot tub is delivered it is important that you have a solid level base large enough for the size of your spa. Depending on the model you have chosen you will need the correct electrical supply, such as 32 or 13Amp supply.

Do you have a showroom?

Do you have a showroom?

Yes, we do. We are situated in Dresden, Stoke-on-Trent – ST3 4PR.

Showroom opening times:

Monday – Friday: 9am til 5:30pm

Saturday – 12pm til 4pm

Sunday – CLOSED

If you are unable to pop down during those times additional appointment times can be made in advance!

How do you clean a hot tub filter?

If the filter is relatively new, it can be as simple as taking it out and giving it a good spray with a hose. An older, dirtier filter will need to be soaked in filter cleaning solution (which you can buy from our shop).

Do you offer finance?

Yes. We offer finance options on all our spas. We currently offer Buy now Pay later (12 months) and 5 years finance @ 6.9% APR. You can own one of our spas for as little as £88 a month!

What chemicals do I need for my hot tub?

All our spas come with the chemicals you need to get started. Chlorine, pH up/down, Shock and then also a pack of 50 test strips.

Where do you deliver to?

We usually deliver within a 40-mile radius of ST3 4PR. However, if you are a little further than this please just get in touch and we will let you know if we can deliver.

Where are the spas made?

We are the proud suppliers of Arctic Spas and HTS Spas. All Arctic Spas are made in Canada and HTS Spas are manufactured in China.

Where is best to put a hot tub?

We always say as close to the house as possible. The closer to the house it is, the more you’ll use the spa. Also, in the winter, the walk back to the house can seem much further when you’re in swimwear!

FAQs

Terence Stock
Terence Stock
Very good service. Nathan was excellent. Thank you.
Zieko Fradley
Zieko Fradley
Fantastic Customer Service.
Lucy King
Lucy King
EJ Payne helped us move our hot tub, including organising crane hire. Laura in the office was extremely helpful and efficient, keeping me updated throughout. On the day of the move, the team were reliable, professional and courteous. I'd happily recommend and will have no hesitation using their services in the future.
Sandra Stone
Sandra Stone
Great company. They have spent many hours this summer refurbishing a very neglected outdoor swimming pool built in 1976. Nothing was too much trouble. I am looking forward to using it daily next year.
jason g
jason g
Fantastic service from E.J Payne. Adam and Ricky are extremely professional and always available to give advice. We purchased our hottub 4 years ago from E.J Payne and decided it was time for an upgrade. We are extremely satisfied. Honest,reliable and professional company
J F Timber Ltd
J F Timber Ltd
Fantastic customer service from Ricky and the team @ E J Payne. Would highly recommend. Always very informative and quick to respond!
Kieran Bourne
Kieran Bourne
5-star for these boys Great service carried out i had ricky drop off the hot tub and drop it exactly where i wanted and he also did all the research for the correct parts i needed and then i had Brandon and nathan carry out a bunch of work on the tub which got it all up and running for me they were a pleasure to deal with very genuine people. Top service and will be using this company again! Highly recommended to anyone that wants a hot tub or work carried out with great communication and very professional service. Left the garden as they found it and gave me a bunch of advice on hot to care for the tub. Thank you E.J.Payne????
Ian Forkin
Ian Forkin
Had the latest Palma hot tub from Platinum Spas installed by Adam this weekend at the house. From the point of initially going into the store a few weeks ago, upto the point of final installation we found the service excellent, professional and very informative, something that gives testament to just how may decades the store has been open and operated for. On the day of installation, Adam was excellent and on completion talked us through the water chemistry and bottles of chemicals supplied to help to maintain a perfectly balanced hot tub in terms of the water quality. We will be taking out a service package with Paynes to maintain the tub across the coming years. Extremely happy and look forward to many years of total relaxation and mindfulness. Cheers Adam and the team at EJ Paynes - TOP JOB !! Ian and Tina (Weston Coyney)
adam smith
adam smith
Ricky and is team installed my new tub today. Excellent service and great knowledge. Talked me over the whole process nothing to big or small for these guys excellent service. If you need a Hot Tub these are the guys you need to see. Top service ????