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E.J. Payne Group

FAQs

Have a question? Check our FAQs

FAQs

How much are the running costs?

This is a difficult question to answer, on average most spas can range from £1-£2 a day depending on usage. However, there are many things to factor in that can increase/decrease the cost, such as; the temperate you run the water at; the temperature outside; how often you use the spa. We have 3 different ranges to choose from which have different running bands. HTS spas = Good, Fiji Range = Better, Arctic Spas = BEST

How much space do I need for my hot tub?

In a perfect world, the dimension of the spa plus 40cm. It is very useful to be able to access all sides of the spa for servicing. However, if you have a tight space that you want to put it in, give us a call and we can discuss this further

What happens if there is no/limited access?

Most of our spas require 1m access, if there is no alternative route into your garden and your access is smaller than this then you may need to have a crane. Please enquire for more information on this.

What requirements do I need at the site?

Before your hot tub is delivered it is important that you have a solid level base large enough for the size of your spa. Depending on the model you have chosen you will need the correct electrical supply, such as 32 or 13Amp supply.

Do you have a showroom?

Do you have a showroom?

Yes, we do. We are situated in Dresden, Stoke-on-Trent – ST3 4PR.

Showroom opening times:

Monday – Friday: 9am til 5:30pm

Saturday – 12pm til 4pm

Sunday – CLOSED

If you are unable to pop down during those times additional appointment times can be made in advance!

How do you clean a hot tub filter?

If the filter is relatively new, it can be as simple as taking it out and giving it a good spray with a hose. An older, dirtier filter will need to be soaked in filter cleaning solution (which you can buy from our shop).

Do you offer finance?

Yes. We offer finance options on all our spas. We currently offer Buy now Pay later (12 months) and 5 years finance @ 6.9% APR. You can own one of our spas for as little as £88 a month!

What chemicals do I need for my hot tub?

All our spas come with the chemicals you need to get started. Chlorine, pH up/down, Shock and then also a pack of 50 test strips.

Where do you deliver to?

We usually deliver within a 40-mile radius of ST3 4PR. However, if you are a little further than this please just get in touch and we will let you know if we can deliver.

Where are the spas made?

We are the proud suppliers of Arctic Spas and HTS Spas. All Arctic Spas are made in Canada and HTS Spas are manufactured in China.

Where is best to put a hot tub?

We always say as close to the house as possible. The closer to the house it is, the more you’ll use the spa. Also, in the winter, the walk back to the house can seem much further when you’re in swimwear!

FAQs

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Julie Ptak profile picture
Julie Ptak
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We had Mark service our hot tub recently and he did a great job. Have used the company previously and would definitely recommend
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D B profile picture
D B
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After waiting 2 days for the supplier of my hot tub to get back to me I was recommended these guys, I can honestly say the best service I have received in a very long time, I rang sent a video and he diagnosed the issue, it was sorted within 30 minutes, all up and running, I will definitely be using these guys again for my yearly shutdown/ service and any other issues which may arise also any recommendations I will be sending them their way
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David Roberts profile picture
David Roberts
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Great service ,identified a problem I had with my hot tub ,sorted it and did a full service . Engineer was on time and v polite ,would recommend
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Allan Whittle profile picture
Allan Whittle
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Really good company , professional , efficient and last but not least , very honourable and friendly people to deal with !
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Julia Parkes profile picture
Julia Parkes
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I recently had my hot tub serviced by Nathan, and I couldn't be more pleased with the experience. Nathan was incredibly helpful and professional from start to finish. His deep understanding and knowledge of hot tubs were evident, and he provided excellent advice throughout the process. He worked efficiently, with no fuss, and was both polite and friendly, making the whole experience smooth and stress-free. The quality of his work was outstanding—my hot tub now feels as good as new! The service was also extremely good value for money. The office staff were polite, honest, and went above and beyond to find the parts I needed at great prices. Their helpfulness and dedication made a real difference. I highly recommend this company for any hot tub service needs!
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Sarah Elphick profile picture
Sarah Elphick
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Excellent customer service, knowledgeable team and nothing was too much trouble. They supported me every step of the way when I bought my hot tub. Install team also very polite and told me all the information I needed to know. Highly recommend if you are looking for a hot tub!
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laura Greaves profile picture
laura Greaves
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Great service and products. We love our new hot tub and were really happy with the fast, friendly and professional service that we received. Maintenance was fully explained to us but it's great to know that they are only a phonecall away if we need any further assistance.
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Jason Taft profile picture
Jason Taft
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Great service from showroom to installation Nothing too much trouble for these guys Not our first time using this company Highly recommend to any one thinking of buying a hot tub or needing accessories Very knowledgeable family owned and run business We would Highly recommend them !
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Andrew Sutton profile picture
Andrew Sutton
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We purchased a Hot Tub from EY Payne a couple of years ago, their communication from the moment we walked into their show room, right through to delivery was fantastic. We recently had a young lad called Nathan our to service and "winterize" the tub, it was a miserable day, but he was polite, efficient and generally very impressive. Would really recommend this company if you are considering a tub or pool!