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What Our Customers Say
We had our Fiji spa installed today and can’t fault the guys from EJ Payne at all. When ever we’ve had questions they’ve got back to us straight away. Jake and the guys who came to install today were excellent, we had a problem with the access to the rear of our property but they soon solved the issue without any fuss or stress to us. We were recommended to EJ Payne by family who have also purchased a spa, as they too had a great experience from purchase to delivery and beyond. If your going to buy a spa then don’t hesitate to use EJ Payne. You can purchase our spa from lots of companies but I’m sure not many could match their dedication to customer service. We 100% recommend Thanks again Sarah & Phil
Called in for some chlorine and a new filter, while we were there we talked about a possible up grade , the guys knowledge is second to none Ricky was so helpful and the quality of the hot tubs is amazing, we will definitely be calling back very soon , can’t wait
Used E.J.Payne in the summer for a starter chemical kit as everywhere was out of stock, definitely should have tried here straight away and will do in the future, great customer service and quick service box and ready for me to pick up straight away.
After not using my hot tub since September I decided to shut it down for the winter. When making my initial enquiry Ricky was really helpful with advice, (I had lost power supply to the tub) they were able to come out to me within a few days as I was concerned about pipes freezing. Alex came out to complete the shut down. Again he was really helpful, great customer service, I have used hot tub companies before but would highly recommend this company and will definitely will using them again. Thank you guys 😁
Fantastic service. Came and fitted our fiji hot tub in the summer. Had it all running in a few hours. Jake was knowledgable and gave me a tutorial on how to operate it and maintain it. Best thing I have ever bought. Nothing beats sitting in a hot tub at night watching the stars. It’s an investment for your well-being and you deserve it. Buy one.
We have purchased our very 1st hot tub this year from E.J.Payne and the customer service is second to none.. We couldn’t ask for anything more from them, from the minute we walked in the show room, to the ongoing fantastic customer service even with the daft questions I often ask them 🙈😊 Their whole team is just fantastic 🤩 wouldn’t ever go anywhere else.. Ricky, Alex, Dan and Jake have all been amazing from the start. Wouldn’t go anywhere else and love supporting fantastic local business.
Ricky and the team have been absolutely great from the day we made our first contact to enquire about buying a tub in April 2020. The level of service and aftersales care is second to non and I would (and already have) recommend them to anyone looking for genuine advice about hot tubs and pools. Keep up the good work guys. Jason. JPK DESIGN LTD
Had a hot tub in February from e j Payne and it’s the best thing I’ve ever brought, was delivered with in 2 weeks, no pressure sell and any problems I’ve had they have sorted , great company to deal with , after sales very good and just had a great service , thanks Ricky, jake and the team , graham titterton
The first time I contacted E.J. Payne in early Aug 2020 I spoke to Jake who was very helpful and I arranged to go to the shop to view a hot tub. Jake explained everything to me. Purchase included site check, delivery, installation and a chemical starter kit. Alex and Dan delivered and installed our hot tub, we needed a crane, which they arranged. It all went very smoothly without any issues.I also had a handrail installed by Rick. At a later date Dan came and checked the tub for us as there was something I wasn't sure of. The whole experience from first contact has been excellent, I can highly recommend E.J Payne Leisure.
Amazing service from these great guys from visiting shop to installation so helpful and friendly thank you 😊 Jake Alex Dan and all involved in the whole process thank you so much for everything it is a bit daunting choosing and hoping we get it right but these guys were great and after sales is well appreciated nothing too much trouble many thanks from happy hot tubers 😀
We took delivery of our HTS Neptune this week and the service we received from start to finish was exceptional. We wanted to buy a hot tub locally and after speaking to Jake in the shop who helped us chose the right spa for us and our budget we were kept informed of the progress with our order. On delivery day the installation team rang us a couple of times to let me know when they would arrive and were very professional and friendly. Can't recommend E.J. Payne highly enough. The hot tub is amazing. Thanks
We’ve had our hot tub installed today and we can’t fault the lads at E.J. Payne. Always very responsive to messages and willing to answer any queries along the way. The installation was smooth and the lads were fab- they know their stuff! They were very professional and very friendly. We’ve been told numerous times that they are only a phone call away if we need any help along the way with the new tub, which has given us peace of mind. I would highly recommend to anyone thinking of getting a hot tub.
Highly recommended from start to finish, communication was great throughout, from having it craned over the house to installation went really smooth and the demonstration was very clear . They have always been happy to help with any questions Thanks Ricky and Jake , it’s a 10 for me 👍.
Absolutely excellent service throughout. Highly recommend them. Quick and efficient installation with no problems during any part of the process. Definitely the place to go if you need a hot tub or pool. Thank you so much for our tub, we’ve certainly had our moneys worth already, only problem is we can’t get out once we’re in 😍
We absolutely love our Hot Tub!Service from Ricky and his team was excellent from start to finish. After reading all the positive reviews, it made good sense to choose EJ Payne, a local family company with an excellent reputation. We look forward to many happy hot tub years! Thanks Ricky 😃
Fantastic service throughout! From my initial conversation with Jake to aftercare nothing has been too much trouble. On the day of installation the lads were great, curtious, well manered and spent time to talk us through everything. Would recommend to anyone, we love our tub and chose you for a reason and we wasn't disappointed... thank you!
Our hot tub was delivered 27th May (sorry for the delay of my review).Ricky was a pleasure to deal with, confident in his products and his knowledge is excellent.We originally went looking at the HTS Mars as I was convinced I wanted two loungers, however I’m looking at other tubs and with Ricky’s knowledge after telling him our dreams, wants needs we ended up with an Artic Spa Cub.We are over the moon with our purchase, and it looks stunning. We wouldn’t hesitate to recommend anyone to E J Payne for a hot tub. Excellent customer service, had a few questions over the last couple of weeks and Ricky has been more than happy to assist where he could, even to the point of sorting me out a new filter as I wanted to change the disposable one for a pleated so I could use foam away chemical.Thanks Ricky & team for an experience that will stay with us for a while. I attach some pics of tub through the weeks.
E.J. Payne and staff were brilliant from walking into the shop, getting advice, to being kept in the loop during the epidemic down to the pretty impressive arrival of the 'BEAST!' Jake and Dan worked tirelessly to get our tub installed even though the weather was against them!professional from start to finish, well done guys and thankyou.
Ricky and Dan installed our hot tub yesterday we are absolutely thrilled with it. Their professionalism and service was amazing and we would highly recommend them! You’ve been helpful right from the idea of us getting a hot tub. Thanks again!
we had our hot tub installed just over a week ago. great communication from Ricky Payne, delivery and installation all done professionally and with in social distancing. we have used it every single day and love it thank you J Maiden
From the moment I enquired these guys were super friendly and helpful...They answered all my questions and put absolutely no pressure on me whatsoever....So I placed my order and my new hot tub arrived today!! They were lovely guys, very professional and explained to me everything I need to know....I can not wait now to enjoy ‘self isolating’ in true style!!!I would highly recommend this trusted family company, a real pleasure doing business with you fellas!!!! Keep up the good work....I will be recommending you to everybody 👌🏻
Amazing service throughout... have gone above and beyond for us... ours was a pain due to the amount of rain... when we were ready to give up the guys werent... they were with us every step... the smile on my daughters face says it all... heres to new family memories thanks to these guys xxx
Update- 17/12/20- we’ve had our tub just over a year. Fantastic and professional service always- last weekend we had our annual service and we’ve had lots of help over the last year. So glad we bought local as the team always on hand for advice! Best thing we ever did! Thank you xx Nov 2019We have had fantastic customer service from sale to installation. We would highly recommend. They have worked with us all the way through... the lads did a great job installing and we are totally over the moon with our hot tub. It’s a good feeling to know your in safe hands for any advice. Thank you again for a high quality service! Clare & Steve xx
From walking into the show room to completion of set up it has been a pleasure to work with this company. Nothing is too much trouble for them and they really know their stuff.Would recommend them to anyone shopping for a new hot tub. Thank you so much for making this process so easy for us. Very grateful new customers !
Hottub installed at the weekend, great service from start to finish and our tub is perfect. Thanks to the guys for a great service.. No hesitation to recommend these guys, full of experience and quality 👍
So pleased with our new hot tub from E J Payne. Nothing was too much trouble and Jake was friendly, professional and so knowledgeable in helping us choose the right hot tub. He also helped with the selling of our old hot tub and was always in contact. Also, a special mention to Mark who helped to fit the hot tub with Jake. He made sure that everything was working and correct before he left and would not leave until we were satisfied. Would highly recommend E J Payne. Thank you!
Great company to deal with, Ricky explains everything you need to know without any pressure to buy.Had our HTC Mercury installed by Mark and Jake with great service, and took as long as you like to explain chemicles etc.
From the minute we walked in to the showroom we were made to feel so welcome , no pushy salesman just friendly and helpful. Our hot tub was ordered on the Saturday and now nearly a week later our children are sitting in it having the best of fun . Our experience with E.J Payne especially Jake has been so pleasant they are nothing but friendly and so helpful. Would highly recommend. Thankyou so much 😊
We bought our hot tub in April from EJ Payne and I must say we did shop around as north as Blackpool and as south as Birmingham looking at hot tubs as a big financial commitment. However the first place we went was EJ Payne and met Jake who came across as honest, knowledgable and they say people buy from people and this is true in this case. So after several weeks of looking around we felt pulled to Jake and going back. Very professional and friendly and jake has looked after us from start to finish always picking up the phone even at the house during installation. Credit to the company. Highly recommend and although my sister already has a hot tub will be using you guys for services from now on based on our experience. Also would like to add the it was Jake that recommended a wet test and although a little shy with my husband in the shop highly worth while as no surprise bought the one we wet tested.
Had my Olympus spa installed this week and I love it! Friendly easy guys to deal with, they helped me choose exactly what I wanted based upon my requirements. Easy no hassle sale 😃 Thanks to Jake and Mark too for showing me exactly what to do with chemicals!
Had our Hot tub delivered on Wed fab service from you all . Would def recommend this company as no pressure to buy lots of helpful honest advice and even got us the spa we wanted in the showroom to look at before we purchased , great guys. Couldn’t do enough for us. We absolutely love it. Thank you so much .
What a great service from EJ Payne ltd. I would recommend this company for its friendly and helpful service.They made the process of buying, to the installation of the hot tub trouble free. Plenty of helpful advice and tips along the way. If you are thinking of purchasing go no further. Thank you.
I well and truly researched hot tub companies as there seems to be a lot of cowboys around. This isn’t the case with Hot Tubs Staffordshire, they are the utmost professionals paying 100% attention to customer satisfaction. From home visits to out of hours queries they are absolutely faultless. Old fashioned customer service with a bang up to date company. Highly recommended 👍
Wow. Hot tub just been installed by two great guys. From the moment I walked into the showroom and started talking to Jake I knew this was the place I was going to purchase my hot tub from. Nothing was too much trouble. All the advice you could ask for, excellent prices, excellent delivery and fitting All round 11 out of 10. Do not commit to buying a tub until you have visited their showroom. It WILL BE the best decision you will have ever made. Thanks guys, just waiting for it to warm up then a test drive
From the moment we walked through the door, and to the day our hot tub arrived with Richard and the team, we have been given 110% customer experienc. So professional and passionate. I would recommend E.J.Payne to anyone considering buying a hot tub. A great team and great product.
This very friendly family business is highly recommended if your thinking of purchasing a hot tub . They are an excellent point of contact for any information or questions you might have . Nothing is too much trouble for them .
EJ Payne are the only people I would recommend to go to for a hot tub, chemicals or just a chat about their products and services. Quickly and efficiently installed our hot tub and with their friendly approach it is a pleasure to give them a 5* rating.
What a fantastic service. Such knowledgeable and friendly staff who went out of their way to find exactly what I wanted. I would definitely recommend this company to anyone thinking of getting a hot tub. Easy to get hold of them if you have any questions. Fast installation and no mess. Thanks guys.
Absolutely in love with our new hot tub!!!! Thank you so much for getting it delivered to us in no time at all! Very friendly guys, top service and went up and beyond to help! Would definitely recommend!!!!!
Omg me new hot has come and it was ready to get in at 9:30pm to temperature got in and just got out at 12pm omg I am so relaxed now well done lads at hot tubs ej Payne spas of Dresden stoke on trent great lads so friendly no pressure great service great value for money I’ve had the wellis my family love it
We wanted a quality hot tub supplied a quality supplier. We looked at a few suppliers but when we met with Ricky we were really impressed with the apparent straightforward approach. Now I'm a sceptic and feel that talk can be cheap but I can honestly say that the ordering, the organisation of delivery and installation, the installation and after sales service have been exceptional. I cannot recommend highly enough this family company and would urge anyone wishing to buy a hot tub to at the very least take the trouble to visit EJPayne as it's a major investment and you want both a quality product and installer.
I would highly recommend this company from when we first visited them we knew instantly that we'd found not only the right tub but the right company too. We'd been to a few others but we felt that everything was so genuine and friendly about this company. Richard was outstanding his support and advice was excellent he was not pushy at all and was so helpful. I can quite honestly say that I know if we have any questions Richard will only be a phone call away. We would just like to say thank you so much for your support on everything.
We had been considering a hot tub spa for quite a while and visited other local suppliers before we visited E.j Payne and dealt with Richard who was very informative,passionate and obliging nothing was too much trouble for him.After this visit we instantly had the confidence to place an order for a Arctic Spa Yukon which was delivered and installed in the most professional way being overseen by Richard every step of the way giving us novices total peace of mind and he followed up the installation with a further visit after a few days.We have now had it for nearly two weeks and can not express in words how pleased we are in every way and there has not been a night that we have not been in it.I would personally recommend Richard and his team for anyone considering a purchase as they are a very genuine one stop shop of fantastic people.Thank you from the Frearson family
Outstanding service, fantastic customer experience right from looking and deciding whether to purchase straight through to delivery and installation. Can't fault this family business , just brilliant !!