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What Our Customers Say

Extremely pleased with our new Superior spas arctic lounge.Thanks to Jake and Ricky for a fantastic install.nothing to much trouble and no mess or damage.Highly recommended.
Rob Lloyd
Rob Lloyd
2020-03-04T12:15:32+0000
A very big thank you to the guys for the competition win!! They were excellent and always on hand to help with any queries and provided the answers even after hours!! Can’t recommend a better company to do business with or in my case win a competition!! Again thank you very much for the hot tub, i think I’m safe in saying we already miss it 😂😫
Jordan Domagalski
Jordan Domagalski
2020-01-28T20:30:15+0000
Amazing service throughout... have gone above and beyond for us... ours was a pain due to the amount of rain... when we were ready to give up the guys werent... they were with us every step... the smile on my daughters face says it all... heres to new family memories thanks to these guys xxx
Gemma Leigh
Gemma Leigh
2019-12-19T23:04:11+0000
We have had fantastic customer service from sale to installation. We would highly recommend. They have worked with us all the way through... the lads did a great job installing and we are totally over the moon with our hot tub. It’s a good feeling to know your in safe hands for any advice. Thank you again for a high quality service! Clare & Steve xx
Clare Templeton
Clare Templeton
2019-11-22T17:51:29+0000
fabulous service and superb customer experience from Jake x thanks loads! couldn't ask for a better install today from both Jake and his colleague. x
Clare Kendall
Clare Kendall
2019-11-20T19:38:47+0000
From walking into the show room to completion of set up it has been a pleasure to work with this company. Nothing is too much trouble for them and they really know their stuff.Would recommend them to anyone shopping for a new hot tub. Thank you so much for making this process so easy for us. Very grateful new customers !
Katie Clarke
Katie Clarke
2019-10-31T16:41:37+0000
Amazing Team at EJ Payne!! Great Advice and Install was perfect! Always on hand for any issues or questions! Would highly recommend!!5 ⭐️
Stuart Love
Stuart Love
2019-10-08T20:39:40+0000
honesty and reliability along with value for money. professionally installed hottub
Jason Guy
Jason Guy
2019-10-04T15:05:54+0000
Hottub installed at the weekend, great service from start to finish and our tub is perfect. Thanks to the guys for a great service.. No hesitation to recommend these guys, full of experience and quality 👍
Jase Reynolds
Jase Reynolds
2019-09-09T10:45:55+0000
So pleased with our new hot tub from E J Payne. Nothing was too much trouble and Jake was friendly, professional and so knowledgeable in helping us choose the right hot tub. He also helped with the selling of our old hot tub and was always in contact. Also, a special mention to Mark who helped to fit the hot tub with Jake. He made sure that everything was working and correct before he left and would not leave until we were satisfied. Would highly recommend E J Payne. Thank you!
Amanda Porritt
Amanda Porritt
2019-08-27T12:30:08+0000
Great company to deal with, Ricky explains everything you need to know without any pressure to buy.Had our HTC Mercury installed by Mark and Jake with great service, and took as long as you like to explain chemicles etc.
Martin Roberts
Martin Roberts
2019-07-04T11:36:55+0000
We had our hot tub from here after searching the internet and found the service second to none thanks to Jake and the team it’s definitely worth the money thanks guys
Katrina Lawton
Katrina Lawton
2019-06-24T19:44:05+0000
From the minute we walked in to the showroom we were made to feel so welcome , no pushy salesman just friendly and helpful. Our hot tub was ordered on the Saturday and now nearly a week later our children are sitting in it having the best of fun . Our experience with E.J Payne especially Jake has been so pleasant they are nothing but friendly and so helpful. Would highly recommend. Thankyou so much 😊
Kate Johnson
Kate Johnson
2019-05-24T19:19:51+0000
We bought our hot tub in April from EJ Payne and I must say we did shop around as north as Blackpool and as south as Birmingham looking at hot tubs as a big financial commitment. However the first place we went was EJ Payne and met Jake who came across as honest, knowledgable and they say people buy from people and this is true in this case. So after several weeks of looking around we felt pulled to Jake and going back. Very professional and friendly and jake has looked after us from start to finish always picking up the phone even at the house during installation. Credit to the company. Highly recommend and although my sister already has a hot tub will be using you guys for services from now on based on our experience. Also would like to add the it was Jake that recommended a wet test and although a little shy with my husband in the shop highly worth while as no surprise bought the one we wet tested.
Adrienne Jayne Hewitt
Adrienne Jayne Hewitt
2019-05-06T20:08:56+0000
Had my Olympus spa installed this week and I love it! Friendly easy guys to deal with, they helped me choose exactly what I wanted based upon my requirements. Easy no hassle sale 😃 Thanks to Jake and Mark too for showing me exactly what to do with chemicals!
Laura Brammer
Laura Brammer
2019-05-04T12:41:24+0000
Had our Hot tub delivered on Wed fab service from you all . Would def recommend this company as no pressure to buy lots of helpful honest advice and even got us the spa we wanted in the showroom to look at before we purchased , great guys. Couldn’t do enough for us. We absolutely love it. Thank you so much .
Sue Williams
Sue Williams
2019-04-19T05:55:49+0000
What a great service from EJ Payne ltd. I would recommend this company for its friendly and helpful service.They made the process of buying, to the installation of the hot tub trouble free. Plenty of helpful advice and tips along the way. If you are thinking of purchasing go no further. Thank you.
Gill King
Gill King
2019-04-11T15:44:51+0000
Had our spa delivered and fitted today, lovely friendly guys would highly recommend if your thinking about having a spa. They couldnt do enough for us. Thanks again x
Alison Castree
Alison Castree
2019-03-14T17:20:23+0000
Brill service. Delivered on time, no hassle and loads of advice and support offered. Absolutely love our new hot tub.
Helen Louise Eyre
Helen Louise Eyre
2019-02-19T18:13:29+0000
Had a hot tub delivered today from e j Payne Jake and the team were first class delivered on time Jake told me everything I needed to know what a great bunch of guys. Thanks guys will definitely be recommending you 👍
Maxine Simpson
Maxine Simpson
2019-02-12T19:20:33+0000
I well and truly researched hot tub companies as there seems to be a lot of cowboys around. This isn’t the case with Hot Tubs Staffordshire, they are the utmost professionals paying 100% attention to customer satisfaction. From home visits to out of hours queries they are absolutely faultless. Old fashioned customer service with a bang up to date company. Highly recommended 👍
Kris Simpson
Kris Simpson
2018-12-16T10:34:21+0000
Excellent customer service from the team, always willing to give advice.
Steven Fergusson
Steven Fergusson
2018-12-04T18:08:43+0000
Very happy customer. Hot tub delivered and installed exactly as arranged. Top after sales too...any questions answered via txt within the hour.
Ross Colledge
Ross Colledge
2018-12-03T18:25:52+0000
Wow. Hot tub just been installed by two great guys. From the moment I walked into the showroom and started talking to Jake I knew this was the place I was going to purchase my hot tub from. Nothing was too much trouble. All the advice you could ask for, excellent prices, excellent delivery and fitting All round 11 out of 10. Do not commit to buying a tub until you have visited their showroom. It WILL BE the best decision you will have ever made. Thanks guys, just waiting for it to warm up then a test drive
Paul Lomas
Paul Lomas
2018-11-30T14:46:17+0000
From the moment we walked through the door, and to the day our hot tub arrived with Richard and the team, we have been given 110% customer experienc. So professional and passionate. I would recommend E.J.Payne to anyone considering buying a hot tub. A great team and great product.
Mark Johnson
Mark Johnson
2018-11-30T06:57:28+0000
Great team nothing too much trouble we are loving the hot tub.Made the whole process so easy would recommend to anyone Thanks
Richard Brammer
Richard Brammer
2018-11-29T22:43:48+0000
This very friendly family business is highly recommended if your thinking of purchasing a hot tub . They are an excellent point of contact for any information or questions you might have . Nothing is too much trouble for them .
Gail Brennan
Gail Brennan
2018-11-29T19:10:12+0000
EJ Payne are the only people I would recommend to go to for a hot tub, chemicals or just a chat about their products and services. Quickly and efficiently installed our hot tub and with their friendly approach it is a pleasure to give them a 5* rating.
Carol Horsley
Carol Horsley
2018-11-29T15:34:12+0000
Used them for a few years now for not only the chemicals but for advise as well. First class service 👍🏻
Tony Albert Conrad Beech
Tony Albert Conrad Beech
2018-11-29T14:06:32+0000
We felt we had very practical advice , not at all pushy & great service when we chose to order a hot tub .Installation was hassle free & good after care as well
Catherine Anne
Catherine Anne
2018-11-29T14:02:47+0000
What a fantastic service. Such knowledgeable and friendly staff who went out of their way to find exactly what I wanted. I would definitely recommend this company to anyone thinking of getting a hot tub. Easy to get hold of them if you have any questions. Fast installation and no mess. Thanks guys.
Angela Delanchy
Angela Delanchy
2018-08-21T17:04:01+0000
Absolutely in love with our new hot tub!!!! Thank you so much for getting it delivered to us in no time at all! Very friendly guys, top service and went up and beyond to help! Would definitely recommend!!!!!
Ella Mason
Ella Mason
2018-07-14T12:55:05+0000
Omg me new hot has come and it was ready to get in at 9:30pm to temperature got in and just got out at 12pm omg I am so relaxed now well done lads at hot tubs ej Payne spas of Dresden stoke on trent great lads so friendly no pressure great service great value for money I’ve had the wellis my family love it
Leigh Rushton
Leigh Rushton
2018-05-18T23:30:57+0000
Purchased a hot tub and took me a while to understand the chemicals. Service has been exceptional from Richard. Above and beyond- could not do enough to help. Thank u
Louise Davies
Louise Davies
2017-12-24T03:45:16+0000
We wanted a quality hot tub supplied a quality supplier. We looked at a few suppliers but when we met with Ricky we were really impressed with the apparent straightforward approach. Now I'm a sceptic and feel that talk can be cheap but I can honestly say that the ordering, the organisation of delivery and installation, the installation and after sales service have been exceptional. I cannot recommend highly enough this family company and would urge anyone wishing to buy a hot tub to at the very least take the trouble to visit EJPayne as it's a major investment and you want both a quality product and installer.
Paul Selman
Paul Selman
2017-06-08T10:57:23+0000
Top service and top spa thanks alot for all you have done brill�
Craig Bennett
Craig Bennett
2017-04-11T10:51:27+0000
I would highly recommend this company from when we first visited them we knew instantly that we'd found not only the right tub but the right company too. We'd been to a few others but we felt that everything was so genuine and friendly about this company. Richard was outstanding his support and advice was excellent he was not pushy at all and was so helpful. I can quite honestly say that I know if we have any questions Richard will only be a phone call away. We would just like to say thank you so much for your support on everything.
Elaine Rowlands
Elaine Rowlands
2017-02-18T17:33:24+0000
James Mountford
James Mountford
2017-01-18T19:39:49+0000
Love our hot tub, best thing we ve ever bought. Been out in it today surrounded by snow!!!
Lisa Lisa
Lisa Lisa
2017-01-14T17:44:43+0000
I would highly recommend this company the customer service has been excellent right from the start, I am very happy with the quality of the hot tub. It was better than expected.
Teresa Davis
Teresa Davis
2016-11-02T18:09:28+0000
Mandi Elkin
Mandi Elkin
2016-06-10T20:37:22+0000
We had been considering a hot tub spa for quite a while and visited other local suppliers before we visited E.j Payne and dealt with Richard who was very informative,passionate and obliging nothing was too much trouble for him.After this visit we instantly had the confidence to place an order for a Arctic Spa Yukon which was delivered and installed in the most professional way being overseen by Richard every step of the way giving us novices total peace of mind and he followed up the installation with a further visit after a few days.We have now had it for nearly two weeks and can not express in words how pleased we are in every way and there has not been a night that we have not been in it.I would personally recommend Richard and his team for anyone considering a purchase as they are a very genuine one stop shop of fantastic people.Thank you from the Frearson family
Adrian Frearson
Adrian Frearson
2016-05-18T15:04:57+0000
Outstanding service, fantastic customer experience right from looking and deciding whether to purchase straight through to delivery and installation. Can't fault this family business , just brilliant !!
Janice Caron Kalisz
Janice Caron Kalisz
2015-10-20T11:57:06+0000
Hired a hot tub for a weekend party and everything was superb. Great service, great delivery, perfect tub..really highly recommended!
Tom Wylie
Tom Wylie
2015-08-25T08:28:06+0000
Excellent service. Extremely friendly staff with unbelievable amounts of knowledge. Best prices around!
Conor Butler
Conor Butler
2015-06-23T13:37:41+0000
Ricky Payne
Ricky Payne
2015-01-12T07:13:35+0000
Lucinda Lowe
Lucinda Lowe
2014-08-05T13:10:00+0000
Martha Stalvey
Martha Stalvey
2014-03-25T19:36:12+0000
Lucy Barlow
Lucy Barlow
2013-10-22T07:41:40+0000
Jack Brown
Jack Brown
2013-10-22T06:44:47+0000
Lucy Crawshaw
Lucy Crawshaw
2013-10-21T18:54:20+0000
Alice Sketcher
Alice Sketcher
2013-10-21T17:59:32+0000
Laura Brammer
Laura Brammer
2013-10-21T15:45:26+0000