What Our Customers Say
We had our Fiji spa installed today and can’t fault the guys from EJ Payne at all. When ever we’ve had questions they’ve got back to us straight away. Jake and the guys who came to install today were excellent, we had a problem with the access to the rear of our property but they soon solved the issue without any fuss or stress to us. We were recommended to EJ Payne by family who have also purchased a spa, as they too had a great experience from purchase to delivery and beyond. If your going to buy a spa then don’t hesitate to use EJ Payne. You can purchase our spa from lots of companies but I’m sure not many could match their dedication to customer service. We 100% recommend Thanks again Sarah & Phil
Sarah Roberts
2020-12-18T20:50:07+0000
Called in for some chlorine and a new filter, while we were there we talked about a possible up grade , the guys knowledge is second to none Ricky was so helpful and the quality of the hot tubs is amazing, we will definitely be calling back very soon , can’t wait
Paula Parkinson
2020-12-06T18:00:28+0000
Used E.J.Payne in the summer for a starter chemical kit as everywhere was out of stock, definitely should have tried here straight away and will do in the future, great customer service and quick service box and ready for me to pick up straight away.
Jake Humphreys
2020-12-06T16:44:43+0000
After not using my hot tub since September I decided to shut it down for the winter. When making my initial enquiry Ricky was really helpful with advice, (I had lost power supply to the tub) they were able to come out to me within a few days as I was concerned about pipes freezing. Alex came out to complete the shut down. Again he was really helpful, great customer service, I have used hot tub companies before but would highly recommend this company and will definitely will using them again. Thank you guys 😁
Lisa Rochester
2020-12-05T10:03:54+0000
Fantastic service. Came and fitted our fiji hot tub in the summer. Had it all running in a few hours. Jake was knowledgable and gave me a tutorial on how to operate it and maintain it. Best thing I have ever bought. Nothing beats sitting in a hot tub at night watching the stars. It’s an investment for your well-being and you deserve it. Buy one.
Gavin Edensor
2020-12-05T09:16:56+0000
Ricky and the team have been absolutely great from the day we made our first contact to enquire about buying a tub in April 2020. The level of service and aftersales care is second to non and I would (and already have) recommend them to anyone looking for genuine advice about hot tubs and pools. Keep up the good work guys. Jason. JPK DESIGN LTD
Jason Knight
2020-12-04T20:21:11+0000
Had a hot tub in February from e j Payne and it’s the best thing I’ve ever brought, was delivered with in 2 weeks, no pressure sell and any problems I’ve had they have sorted , great company to deal with , after sales very good and just had a great service , thanks Ricky, jake and the team , graham titterton
Graham Titterton
2020-12-04T16:17:47+0000
Can’t fault the service from start to finish. From coming to do a site inspection to helping us choose the right tub for us, everyone was really friendly, helpful and nothing was too much trouble.
Laura Elizabeth Phillips
2020-12-04T16:05:30+0000
The first time I contacted E.J. Payne in early Aug 2020 I spoke to Jake who was very helpful and I arranged to go to the shop to view a hot tub. Jake explained everything to me. Purchase included site check, delivery, installation and a chemical starter kit. Alex and Dan delivered and installed our hot tub, we needed a crane, which they arranged. It all went very smoothly without any issues.I also had a handrail installed by Rick. At a later date Dan came and checked the tub for us as there was something I wasn't sure of. The whole experience from first contact has been excellent, I can highly recommend E.J Payne Leisure.
Elaine Wilkinson
2020-12-04T15:35:56+0000
Very professional company, everything was done as promised and more. We used our Hot Tub today for the first time which was a brilliant experience. Would highly recommend Payne Leisure.
Carmel Psaila
2020-10-09T18:21:27+0000
Great team, local polite and professional. Tubs great too. Well done guys👍
Adrian Chadwick
2020-08-23T10:47:31+0000
Amazing service from these great guys from visiting shop to installation so helpful and friendly thank you 😊 Jake Alex Dan and all involved in the whole process thank you so much for everything it is a bit daunting choosing and hoping we get it right but these guys were great and after sales is well appreciated nothing too much trouble many thanks from happy hot tubers 😀
Beth Fozzard
2020-08-18T11:39:23+0000
Had my Hot tub delivered today . Not the easiest access but the team were fantastic , everything explained well . Can’t fault the team excellent service . Thank you
Moira Mayer
2020-08-04T13:19:12+0000
We took delivery of our HTS Neptune this week and the service we received from start to finish was exceptional. We wanted to buy a hot tub locally and after speaking to Jake in the shop who helped us chose the right spa for us and our budget we were kept informed of the progress with our order. On delivery day the installation team rang us a couple of times to let me know when they would arrive and were very professional and friendly. Can't recommend E.J. Payne highly enough. The hot tub is amazing. Thanks
Paul Dyer
2020-08-01T15:54:20+0000
What a fabulous company to deal with ! From the minute we made contact to install day today, we cannot fault you all. Ricky, jake, Dan & Alex - awesome 👏 guys - huge thanks - so pleased x
Zoe Brannan
2020-07-30T15:50:07+0000
We’ve had our hot tub installed today and we can’t fault the lads at E.J. Payne. Always very responsive to messages and willing to answer any queries along the way. The installation was smooth and the lads were fab- they know their stuff! They were very professional and very friendly. We’ve been told numerous times that they are only a phone call away if we need any help along the way with the new tub, which has given us peace of mind. I would highly recommend to anyone thinking of getting a hot tub.
Amy Ann
2020-07-28T17:17:19+0000
Highly recommended from start to finish, communication was great throughout, from having it craned over the house to installation went really smooth and the demonstration was very clear . They have always been happy to help with any questions Thanks Ricky and Jake , it’s a 10 for me 👍.
Kev Ferguson
2020-07-24T06:36:36+0000
Absolutely excellent service throughout. Highly recommend them. Quick and efficient installation with no problems during any part of the process. Definitely the place to go if you need a hot tub or pool. Thank you so much for our tub, we’ve certainly had our moneys worth already, only problem is we can’t get out once we’re in 😍
Sarah Berry
2020-07-18T19:52:04+0000
We absolutely love our Hot Tub!Service from Ricky and his team was excellent from start to finish. After reading all the positive reviews, it made good sense to choose EJ Payne, a local family company with an excellent reputation. We look forward to many happy hot tub years! Thanks Ricky 😃
Tanya Wain
2020-07-05T11:57:29+0000
Fantastic service throughout! From my initial conversation with Jake to aftercare nothing has been too much trouble. On the day of installation the lads were great, curtious, well manered and spent time to talk us through everything. Would recommend to anyone, we love our tub and chose you for a reason and we wasn't disappointed... thank you!
Kelly Ann
2020-07-04T10:55:19+0000
Service was great from start to delivery.We chose EJ Payne as we knew they had been around for years they did not disappoint.Thank you so much we love our tub
Claire-Adele Johnson
2020-06-30T19:12:40+0000
Our hot tub was delivered 27th May (sorry for the delay of my review).Ricky was a pleasure to deal with, confident in his products and his knowledge is excellent.We originally went looking at the HTS Mars as I was convinced I wanted two loungers, however I’m looking at other tubs and with Ricky’s knowledge after telling him our dreams, wants needs we ended up with an Artic Spa Cub.We are over the moon with our purchase, and it looks stunning. We wouldn’t hesitate to recommend anyone to E J Payne for a hot tub. Excellent customer service, had a few questions over the last couple of weeks and Ricky has been more than happy to assist where he could, even to the point of sorting me out a new filter as I wanted to change the disposable one for a pleated so I could use foam away chemical.Thanks Ricky & team for an experience that will stay with us for a while. I attach some pics of tub through the weeks.
Libby Chapman
2020-06-24T13:17:10+0000
E.J. Payne and staff were brilliant from walking into the shop, getting advice, to being kept in the loop during the epidemic down to the pretty impressive arrival of the 'BEAST!' Jake and Dan worked tirelessly to get our tub installed even though the weather was against them!professional from start to finish, well done guys and thankyou.
Sara-Paul Barlow
2020-06-04T19:45:10+0000
Excellent service recently from Ricky and his colleague when our hot tub needed a new heater. I would highly recommend this lovely, family-run business!
Liz Salmon
2020-06-04T18:46:49+0000
Ricky and Dan installed our hot tub yesterday we are absolutely thrilled with it. Their professionalism and service was amazing and we would highly recommend them! You’ve been helpful right from the idea of us getting a hot tub. Thanks again!
Katherine Ewart
2020-05-29T16:54:05+0000
Our hot tub arrived today! It looks amazing! Amazing customer service and amazing instructions on how to use it! Thank you for all your help it’s been a long wait but definitely worth the wait 😊
Kirsty Moore
2020-05-21T17:36:39+0000
we had our hot tub installed just over a week ago. great communication from Ricky Payne, delivery and installation all done professionally and with in social distancing. we have used it every single day and love it thank you J Maiden
Julie Maiden
2020-04-25T10:04:19+0000
Fab service from these guys.Highly recommend them to anyone wanting a hot tub.We have had ours nearly 1 year now and during lock down its getting a lot of use !! Thanks guys
Sarah Weaver
2020-04-16T06:45:41+0000
From the moment I enquired these guys were super friendly and helpful...They answered all my questions and put absolutely no pressure on me whatsoever....So I placed my order and my new hot tub arrived today!! They were lovely guys, very professional and explained to me everything I need to know....I can not wait now to enjoy ‘self isolating’ in true style!!!I would highly recommend this trusted family company, a real pleasure doing business with you fellas!!!! Keep up the good work....I will be recommending you to everybody 👌🏻
Louise Pitt
2020-04-15T21:28:04+0000
Reply fast when messaged them looking forward to the end result now
Scott Latham
2020-04-06T17:17:29+0000
Extremely pleased with our new Superior spas arctic lounge.Thanks to Jake and Ricky for a fantastic install.nothing to much trouble and no mess or damage.Highly recommended.
Rob Lloyd
2020-03-04T12:15:32+0000
Amazing service throughout... have gone above and beyond for us... ours was a pain due to the amount of rain... when we were ready to give up the guys werent... they were with us every step... the smile on my daughters face says it all... heres to new family memories thanks to these guys xxx
Gemma Leigh
2019-12-19T23:04:11+0000
fabulous service and superb customer experience from Jake x thanks loads! couldn't ask for a better install today from both Jake and his colleague. x
Clare Kendall
2019-11-20T19:38:47+0000
From walking into the show room to completion of set up it has been a pleasure to work with this company. Nothing is too much trouble for them and they really know their stuff.Would recommend them to anyone shopping for a new hot tub. Thank you so much for making this process so easy for us. Very grateful new customers !
Katie Clarke
2019-10-31T16:41:37+0000
Amazing Team at EJ Payne!! Great Advice and Install was perfect! Always on hand for any issues or questions! Would highly recommend!!5 ⭐️
Stuart Love
2019-10-08T20:39:40+0000
honesty and reliability along with value for money. professionally installed hottub.Ricky always is a source of information and advice.
Jason Guy
2019-10-04T15:05:54+0000
Hottub installed at the weekend, great service from start to finish and our tub is perfect. Thanks to the guys for a great service.. No hesitation to recommend these guys, full of experience and quality 👍
Jase Reynolds
2019-09-09T10:45:55+0000
So pleased with our new hot tub from E J Payne. Nothing was too much trouble and Jake was friendly, professional and so knowledgeable in helping us choose the right hot tub. He also helped with the selling of our old hot tub and was always in contact. Also, a special mention to Mark who helped to fit the hot tub with Jake. He made sure that everything was working and correct before he left and would not leave until we were satisfied. Would highly recommend E J Payne. Thank you!
Amanda Porritt
2019-08-27T12:30:08+0000
Great company to deal with, Ricky explains everything you need to know without any pressure to buy.Had our HTC Mercury installed by Mark and Jake with great service, and took as long as you like to explain chemicles etc.
Martin Roberts
2019-07-04T11:36:55+0000
We had our hot tub from here after searching the internet and found the service second to none thanks to Jake and the team it’s definitely worth the money thanks guys
Katrina Lawton
2019-06-24T19:44:05+0000
From the minute we walked in to the showroom we were made to feel so welcome , no pushy salesman just friendly and helpful. Our hot tub was ordered on the Saturday and now nearly a week later our children are sitting in it having the best of fun . Our experience with E.J Payne especially Jake has been so pleasant they are nothing but friendly and so helpful. Would highly recommend. Thankyou so much 😊
Kate Johnson
2019-05-24T19:19:51+0000
We bought our hot tub in April from EJ Payne and I must say we did shop around as north as Blackpool and as south as Birmingham looking at hot tubs as a big financial commitment. However the first place we went was EJ Payne and met Jake who came across as honest, knowledgable and they say people buy from people and this is true in this case. So after several weeks of looking around we felt pulled to Jake and going back. Very professional and friendly and jake has looked after us from start to finish always picking up the phone even at the house during installation. Credit to the company. Highly recommend and although my sister already has a hot tub will be using you guys for services from now on based on our experience. Also would like to add the it was Jake that recommended a wet test and although a little shy with my husband in the shop highly worth while as no surprise bought the one we wet tested.
Adrienne Jayne Hewitt
2019-05-06T20:08:56+0000
Had my Olympus spa installed this week and I love it! Friendly easy guys to deal with, they helped me choose exactly what I wanted based upon my requirements. Easy no hassle sale 😃 Thanks to Jake and Mark too for showing me exactly what to do with chemicals!
Laura Payne
2019-05-04T12:41:24+0000
Had our Hot tub delivered on Wed fab service from you all . Would def recommend this company as no pressure to buy lots of helpful honest advice and even got us the spa we wanted in the showroom to look at before we purchased , great guys. Couldn’t do enough for us. We absolutely love it. Thank you so much .
Sue Williams
2019-04-19T05:55:49+0000
What a great service from EJ Payne ltd. I would recommend this company for its friendly and helpful service.They made the process of buying, to the installation of the hot tub trouble free. Plenty of helpful advice and tips along the way. If you are thinking of purchasing go no further. Thank you.
Gill King
2019-04-11T15:44:51+0000
Had our spa delivered and fitted today, lovely friendly guys would highly recommend if your thinking about having a spa. They couldnt do enough for us. Thanks again x
Alison Castree
2019-03-14T17:20:23+0000
Brill service. Delivered on time, no hassle and loads of advice and support offered. Absolutely love our new hot tub.
Helen Louise Eyre
2019-02-19T18:13:29+0000
I well and truly researched hot tub companies as there seems to be a lot of cowboys around. This isn’t the case with Hot Tubs Staffordshire, they are the utmost professionals paying 100% attention to customer satisfaction. From home visits to out of hours queries they are absolutely faultless. Old fashioned customer service with a bang up to date company. Highly recommended 👍
Kris Simpson
2018-12-16T10:34:21+0000
Excellent customer service from the team, always willing to give advice.
Steven Fergusson
2018-12-04T18:08:43+0000
Very happy customer. Hot tub delivered and installed exactly as arranged. Top after sales too...any questions answered via txt within the hour.
Ross Colledge
2018-12-03T18:25:52+0000
Wow. Hot tub just been installed by two great guys. From the moment I walked into the showroom and started talking to Jake I knew this was the place I was going to purchase my hot tub from. Nothing was too much trouble. All the advice you could ask for, excellent prices, excellent delivery and fitting All round 11 out of 10. Do not commit to buying a tub until you have visited their showroom. It WILL BE the best decision you will have ever made. Thanks guys, just waiting for it to warm up then a test drive
Paul Lomas
2018-11-30T14:46:17+0000
Great team nothing too much trouble we are loving the hot tub.Made the whole process so easy would recommend to anyone Thanks
Richard Brammer
2018-11-29T22:43:48+0000
This very friendly family business is highly recommended if your thinking of purchasing a hot tub . They are an excellent point of contact for any information or questions you might have . Nothing is too much trouble for them .
Gail Brennan
2018-11-29T19:10:12+0000
EJ Payne are the only people I would recommend to go to for a hot tub, chemicals or just a chat about their products and services. Quickly and efficiently installed our hot tub and with their friendly approach it is a pleasure to give them a 5* rating.
Carol Horsley
2018-11-29T15:34:12+0000
What a fantastic service. Such knowledgeable and friendly staff who went out of their way to find exactly what I wanted. I would definitely recommend this company to anyone thinking of getting a hot tub. Easy to get hold of them if you have any questions. Fast installation and no mess. Thanks guys.
Angela Delanchy
2018-08-21T17:04:01+0000
Absolutely in love with our new hot tub!!!! Thank you so much for getting it delivered to us in no time at all! Very friendly guys, top service and went up and beyond to help! Would definitely recommend!!!!!
Ella Mason
2018-07-14T12:55:05+0000
Omg me new hot has come and it was ready to get in at 9:30pm to temperature got in and just got out at 12pm omg I am so relaxed now well done lads at hot tubs ej Payne spas of Dresden stoke on trent great lads so friendly no pressure great service great value for money I’ve had the wellis my family love it
Leigh Rushton
2018-05-18T23:30:57+0000
Purchased a hot tub and took me a while to understand the chemicals. Service has been exceptional from Richard. Above and beyond- could not do enough to help. Thank u
Louise Davies
2017-12-24T03:45:16+0000
We wanted a quality hot tub supplied a quality supplier. We looked at a few suppliers but when we met with Ricky we were really impressed with the apparent straightforward approach. Now I'm a sceptic and feel that talk can be cheap but I can honestly say that the ordering, the organisation of delivery and installation, the installation and after sales service have been exceptional. I cannot recommend highly enough this family company and would urge anyone wishing to buy a hot tub to at the very least take the trouble to visit EJPayne as it's a major investment and you want both a quality product and installer.
Paul Selman
2017-06-08T10:57:23+0000
Top service and top spa thanks alot for all you have done brill�
Craig Bennett
2017-04-11T10:51:27+0000
I would highly recommend this company from when we first visited them we knew instantly that we'd found not only the right tub but the right company too. We'd been to a few others but we felt that everything was so genuine and friendly about this company. Richard was outstanding his support and advice was excellent he was not pushy at all and was so helpful. I can quite honestly say that I know if we have any questions Richard will only be a phone call away. We would just like to say thank you so much for your support on everything.
Elaine Rowlands
2017-02-18T17:33:24+0000
James Mountford
2017-01-18T19:39:49+0000
Love our hot tub, best thing we ve ever bought. Been out in it today surrounded by snow!!!
Lisa Lisa
2017-01-14T17:44:43+0000
I would highly recommend this company the customer service has been excellent right from the start, I am very happy with the quality of the hot tub. It was better than expected.
Teresa Davis
2016-11-02T18:09:28+0000
Mandi Elkin
2016-06-10T20:37:22+0000
We had been considering a hot tub spa for quite a while and visited other local suppliers before we visited E.j Payne and dealt with Richard who was very informative,passionate and obliging nothing was too much trouble for him.After this visit we instantly had the confidence to place an order for a Arctic Spa Yukon which was delivered and installed in the most professional way being overseen by Richard every step of the way giving us novices total peace of mind and he followed up the installation with a further visit after a few days.We have now had it for nearly two weeks and can not express in words how pleased we are in every way and there has not been a night that we have not been in it.I would personally recommend Richard and his team for anyone considering a purchase as they are a very genuine one stop shop of fantastic people.Thank you from the Frearson family
Adrian Frearson
2016-05-18T15:04:57+0000
Outstanding service, fantastic customer experience right from looking and deciding whether to purchase straight through to delivery and installation. Can't fault this family business , just brilliant !!
Janice Caron Kalisz
2015-10-20T11:57:06+0000
Hired a hot tub for a weekend party and everything was superb. Great service, great delivery, perfect tub..really highly recommended!
Tom Wylie
2015-08-25T08:28:06+0000
Excellent service. Extremely friendly staff with unbelievable amounts of knowledge. Best prices around!
Conor Butler
2015-06-23T13:37:41+0000
Lucinda Lowe
2014-08-05T13:10:00+0000
Martha Stalvey
2014-03-25T19:36:12+0000
Lucy Barlow
2013-10-22T07:41:40+0000
Jack Brown
2013-10-22T06:44:47+0000
Lucy Crawshaw
2013-10-21T18:54:20+0000
Lucy Crawshaw
2013-10-21T18:54:20+0000
Alice Sketcher
2013-10-21T17:59:32+0000
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