Returns Policy

Goods returned for exchange or refund must be returned, as far as practical, in an unsoiled condition and in the original packaging. Please contact E.J. Payne Limited for advice before sending the goods back.

The United Kingdom Distance Selling Regulations provide you with the right to cancel your order at any time up to seven working days after the day on which you receive the goods. The goods should be returned in their original packaging. You are however, liable for the cost and expense of returning the goods and it is advisable to use an insured method of carriage as damaged goods will not be accepted.

If you wish to cancel an order, please contact us quoting your order reference number. Any orders accepted for return after seven days will be at the discretion of E.J. Payne Limited, and we reserve the right to charge the original cost of shipping and also a further 20% restocking charge.

Faulty goods or goods sent incorrectly will be collected at no charge.