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What Is The Difference Between New, Used and Ex-Display Hot Tubs?

When it comes to purchasing a hot tub, there are several options available in the market. Among the most common choices are new, used, and ex-display hot tubs. Each of these options has its own advantages and considerations. In this article, we will explore the key differences between new, used, and ex-display hot tubs to help you make an informed decision.

New Hot Tubs

New hot tubs refer to brand-new units that have never been owned or used by anyone else. These hot tubs are typically sold directly from the manufacturer or authorised dealers. Here are some key points to consider when it comes to new hot tubs:

Condition:

New hot tubs are in pristine condition, ensuring that you receive a product that has not been subjected to wear and tear.

Warranty: New hot tubs often come with a comprehensive warranty from the manufacturer, providing peace of mind and protection against any potential defects or issues.

Customisation: Purchasing a new hot tub allows you to select the specific model, features, and design elements that suit your preferences and needs. You can choose from a range of sizes, seating configurations, jet options, and additional features.

Latest Technology: New hot tubs often incorporate the latest advancements in hot tub technology, such as energy-efficient components, smart controls, advanced water filtration systems, and innovative hydrotherapy features.

Longevity: By purchasing a new hot tub, you can expect it to have a longer lifespan compared to used or ex-display models. Proper care and maintenance can further extend its longevity.

Used Hot Tubs:

Used hot tubs are pre-owned units that have been previously owned and used by someone else. These hot tubs can be found through various sources, including classified ads, online marketplaces, or even through private sales. Here are some important factors to consider when it comes to used hot tubs:

Price: Used hot tubs are generally more affordable than new ones, allowing you to save a significant amount of money. However, the price can vary depending on factors such as the age, condition, brand, and features of the hot tub.

Condition: The condition of a used hot tub can vary significantly. It is important to thoroughly inspect the hot tub, including its structure, components, plumbing, and electrical systems, to ensure they are in good working order.

Warranty: Unlike new hot tubs, used hot tubs may not come with a warranty. Therefore, you may be responsible for any repairs or maintenance costs that arise after the purchase.

Limited Customisation: Since used hot tubs are pre-owned, you may have limited options for customisation. You will likely need to choose from the available features and design elements already present in the unit.

Lifespan: The lifespan of a used hot tub can depend on various factors, such as its age, previous usage, and maintenance history. It is important to consider these factors and factor in the potential need for repairs or component replacements.

Ex-Display Hot Tubs:

Ex-display hot tubs, also known as showroom models, are hot tubs that have been used for display purposes in showrooms or exhibitions. These hot tubs are typically in good condition, but they may have been operated or sat in by potential customers. Here are some key aspects to consider when it comes to ex-display hot tubs:

Condition: Ex-display hot tubs are generally in good condition, as they have been used for display purposes only. However, they may have minor cosmetic imperfections or signs of wear from being showcased.

Price: Ex-display hot tubs are often offered at a discounted price compared to new models. This can make them an attractive option for those looking for a more affordable hot tub without compromising too much on quality.

Warranty: Ex-display hot tubs may come with a reduced or limited warranty, as they have been on display or operated by potential customers. It’s important to clarify the warranty terms with the seller or manufacturer.

Limited Customisation: Similar to used hot tubs, ex-display models may have limited customisation options since they are sold as-is. You may need to choose from the available features and design elements already present in the unit.

Availability: Ex-display hot tubs are subject to availability and may be limited to the specific showroom or exhibition where they were displayed. It’s advisable to act quickly if you find an ex-display hot tub that meets your requirements.

In conclusion, the decision between new, used, or ex-display hot tubs ultimately depends on your budget, desired customisation options, and the level of risk you are willing to take. New hot tubs provide the advantage of being in pristine condition and often come with comprehensive warranties, while used and ex-display hot tubs offer cost savings but may have limited customisation options and varying conditions. By carefully considering these factors, you can choose the option that best suits your preferences and requirements, ensuring many years of relaxation and enjoyment in your hot tub.

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Julie Ptak profile picture
Julie Ptak
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We had Mark service our hot tub recently and he did a great job. Have used the company previously and would definitely recommend
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D B profile picture
D B
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After waiting 2 days for the supplier of my hot tub to get back to me I was recommended these guys, I can honestly say the best service I have received in a very long time, I rang sent a video and he diagnosed the issue, it was sorted within 30 minutes, all up and running, I will definitely be using these guys again for my yearly shutdown/ service and any other issues which may arise also any recommendations I will be sending them their way
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David Roberts profile picture
David Roberts
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Great service ,identified a problem I had with my hot tub ,sorted it and did a full service . Engineer was on time and v polite ,would recommend
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Allan Whittle profile picture
Allan Whittle
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Really good company , professional , efficient and last but not least , very honourable and friendly people to deal with !
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Julia Parkes profile picture
Julia Parkes
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I recently had my hot tub serviced by Nathan, and I couldn't be more pleased with the experience. Nathan was incredibly helpful and professional from start to finish. His deep understanding and knowledge of hot tubs were evident, and he provided excellent advice throughout the process. He worked efficiently, with no fuss, and was both polite and friendly, making the whole experience smooth and stress-free. The quality of his work was outstanding—my hot tub now feels as good as new! The service was also extremely good value for money. The office staff were polite, honest, and went above and beyond to find the parts I needed at great prices. Their helpfulness and dedication made a real difference. I highly recommend this company for any hot tub service needs!
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Sarah Elphick profile picture
Sarah Elphick
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Excellent customer service, knowledgeable team and nothing was too much trouble. They supported me every step of the way when I bought my hot tub. Install team also very polite and told me all the information I needed to know. Highly recommend if you are looking for a hot tub!
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laura Greaves profile picture
laura Greaves
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Great service and products. We love our new hot tub and were really happy with the fast, friendly and professional service that we received. Maintenance was fully explained to us but it's great to know that they are only a phonecall away if we need any further assistance.
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Jason Taft profile picture
Jason Taft
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Great service from showroom to installation Nothing too much trouble for these guys Not our first time using this company Highly recommend to any one thinking of buying a hot tub or needing accessories Very knowledgeable family owned and run business We would Highly recommend them !
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Andrew Sutton profile picture
Andrew Sutton
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We purchased a Hot Tub from EY Payne a couple of years ago, their communication from the moment we walked into their show room, right through to delivery was fantastic. We recently had a young lad called Nathan our to service and "winterize" the tub, it was a miserable day, but he was polite, efficient and generally very impressive. Would really recommend this company if you are considering a tub or pool!