Terms and Conditions

These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

SITE ACCESS

  • 1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered].
  • USE OF WEBSITE

  • 1.2 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
  • 1.3 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
  • 1.4 Subject to paragraph 1.2, no part of this Website may be reproduced without our prior written permission.
  • SITE UPTIME

  • 1.5 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
  • 1.6 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
  • VISITOR CONDUCT

  • 1.7 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
  • 1.8 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents:
  • (i) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • (ii) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • 1.9 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.8.]
  • LINKS TO AND FROM OTHER WEBSITES

  • 1.10 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
  • 1.11 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
    • you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
    • you do not misrepresent your relationship with us or present any false information about us;
    • you do not link from a website that is not owned by you; and
    • your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
    If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

    DISCLAIMER

  • 1.13 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
  • 1.14 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
  • EXCLUSION OF LIABILITY

  • 1.15 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
  • 1.16 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
  • GOVERNING JURISDICTION

    This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

    Proud Suppliers of

    What Our Customers Say

    Extremely pleased with our new Superior spas arctic lounge.Thanks to Jake and Ricky for a fantastic install.nothing to much trouble and no mess or damage.Highly recommended.
    Rob Lloyd
    Rob Lloyd
    2020-03-04T12:15:32+0000
    A very big thank you to the guys for the competition win!! They were excellent and always on hand to help with any queries and provided the answers even after hours!! Can’t recommend a better company to do business with or in my case win a competition!! Again thank you very much for the hot tub, i think I’m safe in saying we already miss it 😂😫
    Jordan Domagalski
    Jordan Domagalski
    2020-01-28T20:30:15+0000
    Amazing service throughout... have gone above and beyond for us... ours was a pain due to the amount of rain... when we were ready to give up the guys werent... they were with us every step... the smile on my daughters face says it all... heres to new family memories thanks to these guys xxx
    Gemma Leigh
    Gemma Leigh
    2019-12-19T23:04:11+0000
    We have had fantastic customer service from sale to installation. We would highly recommend. They have worked with us all the way through... the lads did a great job installing and we are totally over the moon with our hot tub. It’s a good feeling to know your in safe hands for any advice. Thank you again for a high quality service! Clare & Steve xx
    Clare Templeton
    Clare Templeton
    2019-11-22T17:51:29+0000
    fabulous service and superb customer experience from Jake x thanks loads! couldn't ask for a better install today from both Jake and his colleague. x
    Clare Kendall
    Clare Kendall
    2019-11-20T19:38:47+0000
    From walking into the show room to completion of set up it has been a pleasure to work with this company. Nothing is too much trouble for them and they really know their stuff.Would recommend them to anyone shopping for a new hot tub. Thank you so much for making this process so easy for us. Very grateful new customers !
    Katie Clarke
    Katie Clarke
    2019-10-31T16:41:37+0000
    Amazing Team at EJ Payne!! Great Advice and Install was perfect! Always on hand for any issues or questions! Would highly recommend!!5 ⭐️
    Stuart Love
    Stuart Love
    2019-10-08T20:39:40+0000
    honesty and reliability along with value for money. professionally installed hottub
    Jason Guy
    Jason Guy
    2019-10-04T15:05:54+0000
    Hottub installed at the weekend, great service from start to finish and our tub is perfect. Thanks to the guys for a great service.. No hesitation to recommend these guys, full of experience and quality 👍
    Jase Reynolds
    Jase Reynolds
    2019-09-09T10:45:55+0000
    So pleased with our new hot tub from E J Payne. Nothing was too much trouble and Jake was friendly, professional and so knowledgeable in helping us choose the right hot tub. He also helped with the selling of our old hot tub and was always in contact. Also, a special mention to Mark who helped to fit the hot tub with Jake. He made sure that everything was working and correct before he left and would not leave until we were satisfied. Would highly recommend E J Payne. Thank you!
    Amanda Porritt
    Amanda Porritt
    2019-08-27T12:30:08+0000
    Great company to deal with, Ricky explains everything you need to know without any pressure to buy.Had our HTC Mercury installed by Mark and Jake with great service, and took as long as you like to explain chemicles etc.
    Martin Roberts
    Martin Roberts
    2019-07-04T11:36:55+0000
    We had our hot tub from here after searching the internet and found the service second to none thanks to Jake and the team it’s definitely worth the money thanks guys
    Katrina Lawton
    Katrina Lawton
    2019-06-24T19:44:05+0000
    From the minute we walked in to the showroom we were made to feel so welcome , no pushy salesman just friendly and helpful. Our hot tub was ordered on the Saturday and now nearly a week later our children are sitting in it having the best of fun . Our experience with E.J Payne especially Jake has been so pleasant they are nothing but friendly and so helpful. Would highly recommend. Thankyou so much 😊
    Kate Johnson
    Kate Johnson
    2019-05-24T19:19:51+0000
    We bought our hot tub in April from EJ Payne and I must say we did shop around as north as Blackpool and as south as Birmingham looking at hot tubs as a big financial commitment. However the first place we went was EJ Payne and met Jake who came across as honest, knowledgable and they say people buy from people and this is true in this case. So after several weeks of looking around we felt pulled to Jake and going back. Very professional and friendly and jake has looked after us from start to finish always picking up the phone even at the house during installation. Credit to the company. Highly recommend and although my sister already has a hot tub will be using you guys for services from now on based on our experience. Also would like to add the it was Jake that recommended a wet test and although a little shy with my husband in the shop highly worth while as no surprise bought the one we wet tested.
    Adrienne Jayne Hewitt
    Adrienne Jayne Hewitt
    2019-05-06T20:08:56+0000
    Had my Olympus spa installed this week and I love it! Friendly easy guys to deal with, they helped me choose exactly what I wanted based upon my requirements. Easy no hassle sale 😃 Thanks to Jake and Mark too for showing me exactly what to do with chemicals!
    Laura Brammer
    Laura Brammer
    2019-05-04T12:41:24+0000
    Had our Hot tub delivered on Wed fab service from you all . Would def recommend this company as no pressure to buy lots of helpful honest advice and even got us the spa we wanted in the showroom to look at before we purchased , great guys. Couldn’t do enough for us. We absolutely love it. Thank you so much .
    Sue Williams
    Sue Williams
    2019-04-19T05:55:49+0000
    What a great service from EJ Payne ltd. I would recommend this company for its friendly and helpful service.They made the process of buying, to the installation of the hot tub trouble free. Plenty of helpful advice and tips along the way. If you are thinking of purchasing go no further. Thank you.
    Gill King
    Gill King
    2019-04-11T15:44:51+0000
    Had our spa delivered and fitted today, lovely friendly guys would highly recommend if your thinking about having a spa. They couldnt do enough for us. Thanks again x
    Alison Castree
    Alison Castree
    2019-03-14T17:20:23+0000
    Brill service. Delivered on time, no hassle and loads of advice and support offered. Absolutely love our new hot tub.
    Helen Louise Eyre
    Helen Louise Eyre
    2019-02-19T18:13:29+0000
    Had a hot tub delivered today from e j Payne Jake and the team were first class delivered on time Jake told me everything I needed to know what a great bunch of guys. Thanks guys will definitely be recommending you 👍
    Maxine Simpson
    Maxine Simpson
    2019-02-12T19:20:33+0000
    I well and truly researched hot tub companies as there seems to be a lot of cowboys around. This isn’t the case with Hot Tubs Staffordshire, they are the utmost professionals paying 100% attention to customer satisfaction. From home visits to out of hours queries they are absolutely faultless. Old fashioned customer service with a bang up to date company. Highly recommended 👍
    Kris Simpson
    Kris Simpson
    2018-12-16T10:34:21+0000
    Excellent customer service from the team, always willing to give advice.
    Steven Fergusson
    Steven Fergusson
    2018-12-04T18:08:43+0000
    Very happy customer. Hot tub delivered and installed exactly as arranged. Top after sales too...any questions answered via txt within the hour.
    Ross Colledge
    Ross Colledge
    2018-12-03T18:25:52+0000
    Wow. Hot tub just been installed by two great guys. From the moment I walked into the showroom and started talking to Jake I knew this was the place I was going to purchase my hot tub from. Nothing was too much trouble. All the advice you could ask for, excellent prices, excellent delivery and fitting All round 11 out of 10. Do not commit to buying a tub until you have visited their showroom. It WILL BE the best decision you will have ever made. Thanks guys, just waiting for it to warm up then a test drive
    Paul Lomas
    Paul Lomas
    2018-11-30T14:46:17+0000
    From the moment we walked through the door, and to the day our hot tub arrived with Richard and the team, we have been given 110% customer experienc. So professional and passionate. I would recommend E.J.Payne to anyone considering buying a hot tub. A great team and great product.
    Mark Johnson
    Mark Johnson
    2018-11-30T06:57:28+0000
    Great team nothing too much trouble we are loving the hot tub.Made the whole process so easy would recommend to anyone Thanks
    Richard Brammer
    Richard Brammer
    2018-11-29T22:43:48+0000
    This very friendly family business is highly recommended if your thinking of purchasing a hot tub . They are an excellent point of contact for any information or questions you might have . Nothing is too much trouble for them .
    Gail Brennan
    Gail Brennan
    2018-11-29T19:10:12+0000
    EJ Payne are the only people I would recommend to go to for a hot tub, chemicals or just a chat about their products and services. Quickly and efficiently installed our hot tub and with their friendly approach it is a pleasure to give them a 5* rating.
    Carol Horsley
    Carol Horsley
    2018-11-29T15:34:12+0000
    Used them for a few years now for not only the chemicals but for advise as well. First class service 👍🏻
    Tony Albert Conrad Beech
    Tony Albert Conrad Beech
    2018-11-29T14:06:32+0000
    We felt we had very practical advice , not at all pushy & great service when we chose to order a hot tub .Installation was hassle free & good after care as well
    Catherine Anne
    Catherine Anne
    2018-11-29T14:02:47+0000
    What a fantastic service. Such knowledgeable and friendly staff who went out of their way to find exactly what I wanted. I would definitely recommend this company to anyone thinking of getting a hot tub. Easy to get hold of them if you have any questions. Fast installation and no mess. Thanks guys.
    Angela Delanchy
    Angela Delanchy
    2018-08-21T17:04:01+0000
    Absolutely in love with our new hot tub!!!! Thank you so much for getting it delivered to us in no time at all! Very friendly guys, top service and went up and beyond to help! Would definitely recommend!!!!!
    Ella Mason
    Ella Mason
    2018-07-14T12:55:05+0000
    Omg me new hot has come and it was ready to get in at 9:30pm to temperature got in and just got out at 12pm omg I am so relaxed now well done lads at hot tubs ej Payne spas of Dresden stoke on trent great lads so friendly no pressure great service great value for money I’ve had the wellis my family love it
    Leigh Rushton
    Leigh Rushton
    2018-05-18T23:30:57+0000
    Purchased a hot tub and took me a while to understand the chemicals. Service has been exceptional from Richard. Above and beyond- could not do enough to help. Thank u
    Louise Davies
    Louise Davies
    2017-12-24T03:45:16+0000
    We wanted a quality hot tub supplied a quality supplier. We looked at a few suppliers but when we met with Ricky we were really impressed with the apparent straightforward approach. Now I'm a sceptic and feel that talk can be cheap but I can honestly say that the ordering, the organisation of delivery and installation, the installation and after sales service have been exceptional. I cannot recommend highly enough this family company and would urge anyone wishing to buy a hot tub to at the very least take the trouble to visit EJPayne as it's a major investment and you want both a quality product and installer.
    Paul Selman
    Paul Selman
    2017-06-08T10:57:23+0000
    Top service and top spa thanks alot for all you have done brill�
    Craig Bennett
    Craig Bennett
    2017-04-11T10:51:27+0000
    I would highly recommend this company from when we first visited them we knew instantly that we'd found not only the right tub but the right company too. We'd been to a few others but we felt that everything was so genuine and friendly about this company. Richard was outstanding his support and advice was excellent he was not pushy at all and was so helpful. I can quite honestly say that I know if we have any questions Richard will only be a phone call away. We would just like to say thank you so much for your support on everything.
    Elaine Rowlands
    Elaine Rowlands
    2017-02-18T17:33:24+0000
    James Mountford
    James Mountford
    2017-01-18T19:39:49+0000
    Love our hot tub, best thing we ve ever bought. Been out in it today surrounded by snow!!!
    Lisa Lisa
    Lisa Lisa
    2017-01-14T17:44:43+0000
    I would highly recommend this company the customer service has been excellent right from the start, I am very happy with the quality of the hot tub. It was better than expected.
    Teresa Davis
    Teresa Davis
    2016-11-02T18:09:28+0000
    Mandi Elkin
    Mandi Elkin
    2016-06-10T20:37:22+0000
    We had been considering a hot tub spa for quite a while and visited other local suppliers before we visited E.j Payne and dealt with Richard who was very informative,passionate and obliging nothing was too much trouble for him.After this visit we instantly had the confidence to place an order for a Arctic Spa Yukon which was delivered and installed in the most professional way being overseen by Richard every step of the way giving us novices total peace of mind and he followed up the installation with a further visit after a few days.We have now had it for nearly two weeks and can not express in words how pleased we are in every way and there has not been a night that we have not been in it.I would personally recommend Richard and his team for anyone considering a purchase as they are a very genuine one stop shop of fantastic people.Thank you from the Frearson family
    Adrian Frearson
    Adrian Frearson
    2016-05-18T15:04:57+0000
    Outstanding service, fantastic customer experience right from looking and deciding whether to purchase straight through to delivery and installation. Can't fault this family business , just brilliant !!
    Janice Caron Kalisz
    Janice Caron Kalisz
    2015-10-20T11:57:06+0000
    Hired a hot tub for a weekend party and everything was superb. Great service, great delivery, perfect tub..really highly recommended!
    Tom Wylie
    Tom Wylie
    2015-08-25T08:28:06+0000
    Excellent service. Extremely friendly staff with unbelievable amounts of knowledge. Best prices around!
    Conor Butler
    Conor Butler
    2015-06-23T13:37:41+0000
    Ricky Payne
    Ricky Payne
    2015-01-12T07:13:35+0000
    Lucinda Lowe
    Lucinda Lowe
    2014-08-05T13:10:00+0000
    Martha Stalvey
    Martha Stalvey
    2014-03-25T19:36:12+0000
    Lucy Barlow
    Lucy Barlow
    2013-10-22T07:41:40+0000
    Jack Brown
    Jack Brown
    2013-10-22T06:44:47+0000
    Lucy Crawshaw
    Lucy Crawshaw
    2013-10-21T18:54:20+0000
    Alice Sketcher
    Alice Sketcher
    2013-10-21T17:59:32+0000
    Laura Brammer
    Laura Brammer
    2013-10-21T15:45:26+0000