Cookie Policy

A cookie is a small file which asks permission to be placed onto your computer’s hard drive. Once you agree, the file is added and the cookie helps examine web traffic or lets you know when you visit a particular site.

Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.

We use cookies on our website and we assume you are ok with this otherwise please disable cookies in your browser or navigate away and clear cookies set by the website.

Cookies on this website are used for:

Analytical/performance purposes – this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
Functionality purposes – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (e.g. your choice of language or region).
Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.

Terence Stock

Very good service. Nathan was excellent. Thank you.

Zieko Fradley

Fantastic Customer Service.

Lucy King

EJ Payne helped us move our hot tub, including organising crane hire. Laura in the office was extremely helpful and efficient, keeping me updated throughout. On the day of the move, the team were reliable, professional and courteous. I'd happily recommend and will have no hesitation using their services in the future.

Sandra Stone

Great company. They have spent many hours this summer refurbishing a very neglected outdoor swimming pool built in 1976. Nothing was too much trouble. I am looking forward to using it daily next year.

jason g

Fantastic service from E.J Payne. Adam and Ricky are extremely professional and always available to give advice. We purchased our hottub 4 years ago from E.J Payne and decided it was time for an upgrade. We are extremely satisfied. Honest,reliable and professional company

J F Timber Ltd

Fantastic customer service from Ricky and the team @ E J Payne. Would highly recommend. Always very informative and quick to respond!

Kieran Bourne

5-star for these boys Great service carried out i had ricky drop off the hot tub and drop it exactly where i wanted and he also did all the research for the correct parts i needed and then i had Brandon and nathan carry out a bunch of work on the tub which got it all up and running for me they were a pleasure to deal with very genuine people. Top service and will be using this company again! Highly recommended to anyone that wants a hot tub or work carried out with great communication and very professional service. Left the garden as they found it and gave me a bunch of advice on hot to care for the tub. Thank you E.J.Payne????

Ian Forkin

Had the latest Palma hot tub from Platinum Spas installed by Adam this weekend at the house. From the point of initially going into the store a few weeks ago, upto the point of final installation we found the service excellent, professional and very informative, something that gives testament to just how may decades the store has been open and operated for. On the day of installation, Adam was excellent and on completion talked us through the water chemistry and bottles of chemicals supplied to help to maintain a perfectly balanced hot tub in terms of the water quality. We will be taking out a service package with Paynes to maintain the tub across the coming years. Extremely happy and look forward to many years of total relaxation and mindfulness. Cheers Adam and the team at EJ Paynes - TOP JOB !! Ian and Tina (Weston Coyney)

adam smith

Ricky and is team installed my new tub today. Excellent service and great knowledge. Talked me over the whole process nothing to big or small for these guys excellent service. If you need a Hot Tub these are the guys you need to see. Top service ????

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