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Struggling to keep your hot tub clean? Questions about your warranty? Wondering about our finance options? Find all answers and more on our frequently asked questions page.

How much are the running costs?

This is a difficult question to answer, on average most spas can range from £1-£2 a day depending on usage. However, there are many things to factor in that can increase/decrease the cost, such as; the temperate you run the water at; the temperature outside; how often you use the spa. We have 3 different ranges to choose from which have different running bands. HTS spas = Good, Fiji Range = Better, Arctic Spas = BEST

How much space do I need for my hot tub?

In a perfect world, the dimension of the spa plus 40cm. It is very useful to be able to access all sides of the spa for servicing. However, if you have a tight space that you want to put it in, give us a call and we can discuss this further

What happens if there is no/limited access?

Most of our spas require 1m access, if there is no alternative route into your garden and your access is smaller than this then you may need to have a crane. Please enquire for more information on this.

What requirements do I need at the site?

Before your hot tub is delivered it is important that you have a solid level base large enough for the size of your spa. Depending on the model you have chosen you will need the correct electrical supply, such as 32 or 13Amp supply.

Do you have a showroom?

Do you have a showroom?
Yes, we do. We are situated in Dresden, Stoke-on-Trent – ST3 4PR.
Showroom opening times:
Monday – Friday : 9am til 5:30pm
Saturday – 12pm til 4pm
Sunday – CLOSED
If you are unable to pop down during those times additional appointment times can be made in advance!

How do you clean a hot tub filter?

If the filter is relatively new, it can be as simple as taking it out and giving it a good spray with a hose. An older, dirtier filter will need to be soaked in filter cleaning solution (which you can buy from our shop).

Do you offer finance?

Yes. We offer finance options on all our spas. We currently offer Buy now Pay later (12 months) and 5 years finance @ 6.9% APR. You can own one of our spas for as little as £88 a month!

What chemicals do I need for my hot tub?

All our spas come with the chemicals you need to get started. Chlorine, pH up/down, Shock and then also a pack of 50 test strips.

Where do you deliver to?

We usually deliver within a 40-mile radius of ST3 4PR. However, if you are a little further than this please just get in touch and we will let you know if we can deliver.

Where are the spas made?

We are the proud suppliers of Arctic Spas and HTS Spas. All Arctic Spas are made in Canada and HTS Spas are manufactured in China.

Where is best to put a hot tub?

We always say as close to the house as possible. The closer to the house it is, the more you’ll use the spa. Also, in the winter, the walk back to the house can seem much further when you’re in swimwear!

Proud Suppliers Of


Pool Projects

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ej payne swimming poolej payne swimming pool

Our Best Sellers

Cub£10,999.00

Cub
£10,999.00

3
Seats
6
Loungers
40
Jets
  • Dimensions :217 cm x 217 cm x 104 cm
  • Seats : 6
  • Water Volume : 1405L
  • Pumps : Up to 3 pumps
  • Jets : 40
  • View Range
    Santorini£7,999.00.00

    Santorini
    £7,999.00.00

    6
    Seats
    1
    Loungers
    52
    Jets
  • Dimensions : 2100mm x 2100mm x 940mm
  • Seats : 6
  • Water Volume :
  • Pumps : 2
  • Jets : 52
  • View Range
    Fiji£8,999.00

    Fiji
    £8,999.00

    6
    Seats
    2
    Loungers
    74
    Jets
  • Dimensions : 213cm x 213cm x 97cm
  • Seats : 6
  • Water Volume :
  • Pumps : 2
  • Jets : 74
  • View Range

    Based on 63 reviews.
    Les Evans
    Les Evans
    10. May, 2022.
    Thank you Danny for the repair and installation of the new pump excellent service, friendly and super efficient 👌👌
    Kathleen Myatt
    Kathleen Myatt
    26. April, 2022.
    Brilliant team of staff with no end of help and support. Our new hot tub is perfect just what we wanted. Thank you guys :)
    martyn colclough
    martyn colclough
    26. April, 2022.
    From start to Finnish Absolutely fantastic service,Adam helped us to choose one what was best for us,they are very Professional and very friendly,the installation team are the same too, and helped us to with the set and how to use it,I would highly recommend this Company thank you very much
    Nicki Tomlinson
    Nicki Tomlinson
    26. April, 2022.
    Very helpful, installed with expertise and customer service is outstanding :)
    geoff de moll
    geoff de moll
    23. March, 2022.
    I purchased a new hot tub from a firm in Derby but as soon as i had issues they where very lacking on customer service. I came across E.J Payne by accident but from my initial telephone conversation till the completion of today tub service they have been fantastic. The cost I thought was expensive but when I see everything Steve don't today I must say it was outstanding value for 3 hours work Steve was both good at his job and a really nice guy. I could not recommend them more highly
    sean bramhall
    sean bramhall
    23. March, 2022.
    very helpful and pleasant staff
    Maria Potter
    Maria Potter
    22. March, 2022.
    We have just had our swim spa delivered and so excited to start using it. The team were excellent very professional and helpful. Dan came the next day and went through everything very thorough just waiting until it’s warm enough to swim now 🏊‍♀️Thanks guys. 👍😊
    Mark Charlton
    Mark Charlton
    10. March, 2022.
    Very helpful and friendly.
    andy ward
    andy ward
    28. February, 2022.
    nice and friendly people
    Nicky whitehead
    Nicky whitehead
    23. February, 2022.
    Very polite excellent service nothing to much and go the extra mile
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